Ten Service Offerings

Ten Service Offerings

When you work with Garland as your roof asset management partner, you can count on the highest-quality services and products for the most effective and efficient use of your roofing expenditures. Our ten service offerings come with our commitment for best-practice resolution to your roofing problems and the long-term performance of your roof-related building assets.

1. Visual inspection and survey –
   To thoroughly understand your current roofing situation, your Garland representative walks your roof, examining the construction and condition of the roof system in order to identify any visual signs of water infiltration or potential problems.
    
2. Analytical testing –
   When visual examination is not enough to determine the best roofing solution, Garland conducts additional tests, such as infrared moisture scans, core analysis, and/or laboratory evaluations to ensure thorough evaluation of your roofing conditions.
   
   
3. Detailed electronic documentation –
   To help you manage your roofing investment, your Garland representative documents all aspects of your roofing conditions and construction, appending photographs and drawings as appropriate, using our Web-accessible Roof Asset Management Program (RAMP®). This customized, asset-management database offers baseline input of your current inventory, and can be updated regularly to track all roof-related work and conditions.
   
   
4. Thorough written assessment of recommendations –
   Garland representatives understand that no two roofs are alike. Rather than recommendations based on a one-solution-fits-all mentality, our representatives provide a written assessment of your roofing conditions with customized recommendations, including budgets, based on the visual and analytical evaluations of your roofs. These recommendations may involve specifications to repair and/or restore select areas, requirements for preventive maintenance, or, when necessary, partial or full replacement.
   
   
5. Assistance with construction documents, including customized details and specifications –
   Your local Garland representative works with you to ensure that your project specification is properly formatted, written to meet all applicable codes and standards, and thorough in assigning timelines and budgets before it goes out to bid. When appropriate, Garland offers certification by a licensed professional engineer to ensure design integrity.
   
   
6. Recommendation of Garland authorized contractor(s) –
   Since proper product installation/application is critical for long-term performance, Garland recommends experienced, authorized contractors who possess the appropriate state and municipal licenses to perform the required solutions.
   
   
7. Project management –
   To help you manage your roofing project, your local Garland representative offers assistance planning a pre-bid meeting to discuss project parameters, facilitating a pre-construction conference with the selected contractor, and conducting progress meetings throughout the project.
   
   
8. Quality-control monitoring –
   In order to keep an eye on the details, your local Garland representative periodically provides quality-control inspections and written progress reports, including digital photographs. At project completion, your representative walks the roof with you and your contractor to examine all the details, ensuring that the job has been done to your satisfaction, and to Garland’s high quality standards.
   
   
9. Long-term performance guarantee –
   All Garland high-performance roof products come with our commitment for long-term leak-free performance. We stand behind this commitment, knowing that each system comprises our uniquely engineered roofing products, and was installed by highly experienced Garland authorized contractors.
   
   
10. Planned preventive maintenance program –
    To ensure that your roofs stay in top condition, your Garland representative provides rooftop inspections and coordinates general rooftop cleanings and maintenance with your local contractor. Ask your Garland representative about our DryZone program, which offers proactive preventive maintenance solutions to protect your roofing investment.