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Customer Service Rep Description

Position/Title:  Garland Customer Service and Logistics Representative

Exempt/Non-Exempt:  Exempt

Reports to:  Customer Service Manager

GENERAL SUMMARY OF POSITION:

 

The Customer Sales Representative serves as a direct point of contact for Garland’s customers and is responsible for promoting, increasing, developing, facilitating and maintaining customer sales and customer satisfaction. To be successful, the Customer Service Representative must have effective communication skills and be able to troubleshoot, problem-solve, communicate and coordinate with other departments at Garland to ensure customer satisfaction.

 

CORE & ESSENTIAL FUNCTIONS:

 

 

 

QUALIFICATIONS:

 

Must possess customer service experience. Possession of at least a high school diploma is required and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for customers. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications.

 

PHYSICAL REQUIREMENTS:

 

Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit or stand for extended time periods. Hearing and vision required to be within normal ranges. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Tolerate inclimate weather, including excessive heat and cold. Normal range of tolerance to household and other types of typical industrial/ construction chemicals and solvents.

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