The Garland Company is governed by an upside-down organizational chart that places our customers on top, our sales force second (as the most direct link to them), and everyone else at their service. From the ground up, we are owned by our Garland employees, so at every level, there is incentive to succeed and deliver the very best products and services. We believe the only way to build lasting success for our extended family of employee-owners is to help our customers succeed.
Garland, by choice, is not trying to be the biggest roofing manufacturer on the planet; instead, we are determined to be the best. Raising the bar of performance is intrinsic to our culture. Whether in research and development, sales, or service, if there is a better way, Garland will find and implement it. Because we are driven to be the best in everything we do, our niche is to provide high-performance, long-lasting roofing solutions to every market we serve.
Our ability to adapt to change is another integral part of our continued success. The Garland Company has evolved over the last century from our roots as a simple distributor of industrial greases to today's position as a leading manufacturer of innovative roofing technologies. We are continuously exploring new opportunities to leverage our core values across new enterprises that will provide added value to existing customers and open new doors.
We firmly believe that our strong commitment to honoring our core values is directly linked to our success and continued growth.
The Garland Company Core Values
- A people-first philosophy
- Entrepreneurial salesmanship
- An independent spirit
- The drive to be the best
- Adaptability to change
Differentiating Ourselves from the Competition
Our locally based Garland representatives work one-on-one with facility managers and building owners to develop comprehensive roof management plans based on performance, budgetary, and scheduling requirements.
As the face of Garland, our representatives deliver more than materials, they deliver the knowledge you need to analyze problems and resolve them and the hands-on support required to maximize the return on your capital investment.
Additionally, since Garland is a 100 percent employee-owned company, each Garland representative has a very personal interest in the outcome of every project. By monitoring each project, during and after the job, we are able to ensure that your roofs are installed as specified and properly maintained.
Our stringent ethics policies are yet another way we stand apart from the competition. At The Garland Company, we have zero tolerance for illegal or unethical behavior. Each year, all of our Garland representatives review and sign a statement affirming that they are not involved in any illegal or unethical activities. In addition, we have comprehensive training and vigilant standards of accountability for each and every one of our Garland employees.
Additional ways in which we separate ourselves from the competition include:
- People-first philosophy designed to treat our partners both within and outside the company with respect
- Upside down organizational chart that puts the customer on top, sales people as the direct link to customers, and everyone else supporting the sales rep in serving customer needs
- Problem-solving, consultative, long-term relationships with customers
- Customer-responsive, real-world research with significant on-going investments in new product development, manufacturing, and process improvements
- Single-source accountability for a full spectrum of product and service solutions to meet a wide variety of commercial roofing requirements