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Two decades of performance for Reid Health

Back in 2005, how would we know how our everyday lives would change with innovations like smartphones, social media, and streaming video services? Yet within an Indiana hospital nearly two decades ago, a decision was made as part of the main campus expansion that has stood the test of time. 


Today, as Reid Health provides an expanding array of services to the area, patients entering the main campus receive world-class care under the same Garland roof installed nearly a generation ago. Between projects, Reid Health's Director of Engineering, Jeff Cook, took a few moments to reflect on the past 17 years of supporting Reid Health’s mission through outstanding facility management.

  • Location: Richmond, IN
  • Garland Territory Manager: Rick Ryherd
  • Contractor: ABC Roofing
Project Highlight of 17-yr old BUR still good as new
YT Thumbnail for Reid Hospital


Reid Health's Director of Engineering shares a success story nearly two decades in the making. Watch the full video, or click below to read the story in a recent edition of Roofing magazine.

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SS from Reid Health Project Highlight featuring Jeff Cook


A child is born in a hospital in southern Indiana, between Cincinnati and Indianapolis. It’s 2005. Proud grandparents snap photos on a disposable camera, hoping that the prints come out when they drop the film off at the one-hour photo processing spot later that day. The new mother works her way through the contact list on her cell phone, sharing the good news with friends and extended family, one call at a time. The new father thinks to himself that they left the DVD player on as they quickly departed for the hospital; maybe they’ll rent that movie again someday to finish it, but he figures they’ll be pretty occupied with the baby for the foreseeable future.

The example above shows just how hard it is to see the future – how would we know in 2005 how our everyday lives would change with smartphones, social media, and streaming video services within the coming years? Yet within that Indiana hospital 17 years ago, a decision was made as part of the main campus expansion that has stood the test of time. Jeff Cook, the Director of Engineering at Reid Health in Richmond, made the decision to go with a built-up roofing system provided by The Garland Company, and installed by local contractor AAA Roofing. Today, as Reid continues to provide more services to the area, patients entering the main campus receive world-class care under the same roof as those expectant parents did, nearly a generation earlier. Between projects, Cook took a few moments to reflect on the past seventeen years of supporting Reid Health’s mission through outstanding facility management.

The Unique Demands of a Hospital on the Building Enclosure

“Any time you have a breach in a building envelope, you increase the risk of a hospital-acquired infection,” explained Cook. To ensure positive outcomes, says Cook, “We keep the building envelope sealed up. Where we need positive pressure, we have positive pressure. Where we need negative pressure, we have negative pressure. What that means for patient safety and quality outcomes is huge. Any roof leak that lets water in can also let some of your pressure out. When a leak occurs, air handlers are working harder, ducts are working harder, all of that is energy consumption that doesn’t need to be there, because [when there is a breach in the building envelope] it’s like trying to blow up a balloon with a hole in it.”

David Finley, Director of Building Enclosure Science for The Garland Company, agrees on the risks when a hospital’s building envelope is breached. “Generally, if you’re in a high rH condition such as hospitals, moisture-laden air can diffuse into your system at a pretty high rate, which can cause a condition called vapor drive and some pretty decent condensation problems.”

Cook and his staff at Reid Health understand the unique requirements of a hospital, the importance of having a watertight and secure enclosure, and the critical role the roofing assembly plays. “Our mission statement – delivering quality care one person at a time – is a real goal, and a real commitment to all the communities we serve. There are a lot of things that go into building a new hospital and the roof is one of the most important elements. It starts in the building enclosure. If the building enclosure doesn’t work, then nothing works. At the end of the day, if I’m not worried about the roof, I can sleep at night.”  

 Cook’s approach stands in contrast with facility directors who wait for issues to arise. “Over the course of my career, I’ve seen cases where people neglect their roof. People let it go and say ‘it only leaks when it rains, and it only rains 100 days a year, so the other 265 days I’m good.’ They’re destroying the underneath of the insulation, they’re destroying whatever’s inside the building, one rainstorm at a time. That’s not the way to operate a building at all.” 

In 2005, Cook’s knowledge and experience of building science, and his commitment to Reid’s mission, were utilized in full when construction began on a new main building for Reid Health, and a new roof needed to be specified.


Project Highlight of 17-yr old BUR still good as new

A Hospital with a Rich History

In 1903, industrialist Daniel G Reid took some of the wealth he had earned from the railroad and steel industries, and donated the funding required for the construction of a hospital, which opened in 1905. After almost 100 years in that original location, leadership at Reid Health determined that the most cost-effective and quality -driven option would be a new facility. Ground was broken on the new facility in 2005 with primary construction completed in 2007. 

Cook oversaw the construction project, saying with a proud smile, “I get asked sometimes about my legacy. My legacy’s done. I’ve got it. It’s here. This is my hospital. This is my building. I just let Reid borrow it.”

With a project of such ambition and scope, every decision was crucial. Cook explained the decision to specify a built-up roof from Garland, installed by Indiana-based contractor AAA Roofing. “While there were opportunities to get some value savings and value engineering [with another system], we specified a Garland built-up roof. [Garland rep] Rick Ryherd has been a great partner of Reid for my entire career. Whenever we need them , they’re right there.”

It didn’t take long for the new roof to be put to the test. “Literally the first weekend we were open we had hurricane-force winds,” recounted Cook. In addition to wind and extreme weather events, southern Indiana faces day-in, day-out temperature fluctuation throughout each year, with lows dropping as low as -20-40° Fahrenheit, and common daytime roof temperatures reaching 105° in the summer months. Said Cook, “The roof just stands up. It's not something I really even worry about.”

Project Highlight of 17-yr old BUR still good as new

"They're going to take care of us, every single time"

With the roof taken care of, Cook and his team have taken on a number of projects to improve energy efficiency, patient care, design aesthetics, and more. 

Energy efficiency and reliability has been a priority. Lighting has changed from compact fluorescent bulbs, which were state of the art when the building opened in 2007-08, to 100% LED lighting, improving energy efficiency. Cook has also overseen the construction of a generator facility that allows the hospital to be self-reliant for electricity in the event of a storm or other power outage. 

As Reid has grown, maximizing and optimizing available space has also become a consideration for the engineering team. Cook keeps a moving truck on site to handle the near-daily opportunities to move offices and equipment to more optimal locations for patients. 

Lastly, Cook and the leadership team at Reid have stayed ahead of ever-changing trends in healthcare facility design, as well as day-to-day maintenance, successfully keeping the hospital looking like new, even as it nears its third decade in operation. “If I’m not worried about the roof, I can focus on a hole in the wall, or changing the hallway carpet to vinyl floor, versus worrying if it’s going to rain and getting the buckets out.” 

That isn’t to say that the roof’s condition has been perfect every day over the past seventeen years – but having the right partner has been valuable when a penetration has been spotted. Said Cook, “There’s a lot of traffic that gets up on the roof with the air handlers, elevators, and exhaust fans. A screw here or there can lead to penetrations. It’s those kinds of things that we take care of really fast, and it doesn’t become an issue. If there was an issue, right now, right this moment, I have no doubt I could pick up the phone and call either Garland or AAA and I’ve got a crew here in 35 minutes to an hour, and they’re going to take care of Reid, every single time.”

Project Highlight of 17-yr old BUR still good as new

A Trusted Partner for a Trusted Provider

Reid Health has delivered outstanding care and outcomes for the residents of Richmond, Indiana and its surrounding area since 1905. As the hospital neared its 100th anniversary, construction began on a brand-new facility. Thanks to the diligence, hard work, and smart decisions of the Reid Engineering team, led by Director of Engineering Jeff Cook, that facility continues to look and run like new, with a roof that ensures a leak-free environment and helps maintain correct air pressures throughout the building. Reid’s mission statement “Delivering Quality Care One Patient at a Time” demonstrates that the most important patient is the next one. When the building envelope is taken care of, Reid’s facility team can focus on energy efficiency, aesthetics, space optimization, and more, rather than leak response, and successfully deliver on that vital mission.